Step 1: Navigate to the “Tickets” tab and click on the filter icon

Step 2: You can filter tickets based on the Customer’s name, tags, priority, or status of the ticket

• Additionally, there is a quick access filter in the ticket tab. You can click on one of these status options and MooseDesk will filter out which ticket matches with that status.

• For example, as an admin, you want to see all the pending tickets by simply selecting “Pending”. While as an agent, you would want to keep track of new or ongoing cases by selecting “New” or “Open“.

Support Channels #

If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.

At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk Dashboard, our official website, and even within this Help Center.