What is MooseDesk? #
MooseDesk is a customer service and support platform that helps businesses manage and streamline their Customer interactions across channels including email, chat, and many more in the future.
Begin your journey and delve deeper into the subject matter by exploring these informative articles.
MooseDesk’s Features #
Here’s a breakdown of the main features provided by MooseDesk:
- Integration with eCommerce Platforms: MooseDesk has robust integrations with Shopify. This allows for pulling in customer data and order information right alongside the support ticket for context.
- Dashboards: Monitor your helpdesk using real-time data.
- Customize agent roles: Assign differential permissions based on agent roles and responsibilities.
- Ticket Management: All customer inquiries, no matter which channel they come from, are organized into a single stream of tickets for easy management.
- Ticketing System: You can categorize, prioritize, and assign tickets so that no customer query goes unanswered.
- Macro Actions: You can perform multiple actions at once with a single click, like tagging a ticket, and closing the ticket.
- Real-time Analytics and Reporting: MooseDesk provides real-time data on customer service metrics, helping you track your team’s performance, response times, customer satisfaction, and more.
Support Channels #
If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.
At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk Dashboard, our official website, and even within this Help Center.