MooseDesk sets your support team up for success with different roles and permissions. This setting would help you manage your team more effectively and securely.
There are 3 following user roles with corresponding permissions in MooseDesk workspace:
Changing your teammate’s role #
You can change the role of a teammate by following these steps:
Step 1: Navigate to “Settings” > “People” > “Agent“
Step 2: Click the Action icon
Step 3: Change the user role and click “Save”
Note: Only Administrators have the permission to add/remove a teammate and set/change user roles.
Support Channels #
If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.
At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk Dashboard, our official website, and even within this Help Center.