As an agent in the MooseDesk system, here are some key aspects of account setup that we want you to tackle before diving into process of supporting your valuable customers:

• Agent setup
• Group setup
• Customers setup
• Channels setup
• Business hours setup
• Tags setup
• Profile setup

All of the guidance on how to use MooseDesk features will be in the Interface and Daily Operations tab.

• In the Interface segment, we’ll guide you through essential functionalities required to initiate your experience with MooseDesk. This will cover tasks like configuring Agents or Groups.

• Moving on to the Daily Operations segment, we’ll demonstrate the utilization of daily-use features, encompassing actions performed on a regular basis, like managing tickets.